Privacy Policy
1. Information We Collect
Wilkin Plumbing may collect personal information such as names, telephone numbers, email addresses, service addresses, appointment details and information customers provide when requesting plumbing services.
2. How We Use Your Information
We use personal information to:
- Respond to enquiries and service requests.
- Schedule and manage appointments.
- Provide estimates, invoices and plumbing services.
- Send service-related communications, including text messages where consent has been obtained.
- Manage customer accounts and meet applicable legal requirements.
3. Text Messages and Consent
Where customers have consented, we may use their mobile numbers to send service-related text messages, including appointment reminders, confirmations and technician arrival updates.
Customers may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our business directly.
Message frequency varies, and message and data rates may apply.
4. Sharing of Information
We do not sell personal information or share SMS opt-in data or consent with third parties for their own marketing purposes.
We may disclose relevant information to service providers who help us operate our business, manage appointments, process communications and deliver text messages. Such information is shared only as needed for their services, subject to applicable requirements.
We may also disclose information where required or permitted by law.
5. Safeguarding Information
We take reasonable steps to protect personal information against unauthorized access, use, disclosure or loss. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
6. Retention of Information
We retain personal information for as long as reasonably necessary for business, service, recordkeeping and legal purposes, subject to applicable requirements.
7. Your Privacy Rights
Depending on applicable law, you may have rights to access or correct personal information we hold about you. You may contact us to make a privacy-related request.
8. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact Wilkin Plumbing using the contact information published on our website.
This policy may be updated from time to time. The latest version will be published on this page.